Goossens Paris (hereafter "Goossens Paris" or "us", "our") highly cares about your privacy and data protection. We are committed to offering the highest standards of products and services. Thus, we value each of our existing or prospective clients and aim at maintaining appropriate protection of your personal data (“Data”) This GOOSSENS Privacy Policy (“GOOSSENS Privacy Policy”) explains how GOOSSENS collects and processes your personal data when you use our websites, app or other digital platforms (the “Platforms”), when you purchase GOOSSENS products via our Platforms or via our other points of sales, when you fill in and submit one of our Boutique Cards, when you apply for a job at GOOSSENS or when you otherwise interact with or are displayed content about GOOSSENS, as required by the data protection laws in the territories in which we do business, such as the European General Regulation on Data Protection (Regulation (EU) 2016/679 or « GDPR »).
The data processing is carried out by or on behalf of the below respective GOOSSENS entity (“GOOSSENS” or “we”) which collected your Data, in accordance with the safeguards foreseen in this policy The GOOSSENS websites www.goossens-paris.com is operated by GOOSSENS PARIS. Any online sales on the e-commerce section of this website are made by GOOSSENS PARIS as set out in the Terms and Conditions of sale. If you want to contact GOOSSENS, please see section "How to Contact GOOSSENS for Privacy Queries"
The categories of Data we collect about you depend on your activity and interaction with GOOSSENS. The following Data may be collected by GOOSSENS: Data Categories: Basic Data: Data Collected: Title, last name, first name, date of birth, linked account ID. Data Categories: Contact Data: Data Collected: Address, email address, phone number. Data Categories: Identification Data: Data Collected: Type of identification document (e.g., passport, national ID Card), document number, expiration date, date of issue. Data Categories: Log Data (Information collected when you use the GOOSSENS Platforms for informative purposes only - Information relating to your website use) Data Collected: In line with cookie choice provided (if and when applicable), when you use our Platforms for informative purposes only (e.g., you do not register on, purchase via or otherwise submit your Data through the Platforms), your internet browser and/or our app automatically collects, and transfers to us, certain basic information relating to your Platforms use. Such Log Data may include your browser type and version, your operating system and interface, used device, language preference, webpage(s) you are visiting on our website, date and time of your visit, part of your internet protocol (IP) address, your actions taken on the website or app, and the name of your access provider. Data Categories: Social Media Data (Information collected when you use the GOOSSENS website for informative purposes only - Information processed by external social media providers) Data Collected: The mere use of our Platforms does not generally involve data processing activities (including data transfers) in relation to third party media platforms and /or social networks (such as Facebook and Instagram, “External Platforms”). However, if you accept the targeting cookie provided (if and when applicable) or if you use the share buttons that enable you to share GOOSSENS content with your friends through these External Platforms, the External Platforms may (subject to their own legal basis) collect and otherwise process personal data about you in order to provide you with personalized advertising. For more information about the scope and purposes of the data processed by the External Platform provider, including your rights and setting options to protect your privacy, please see the privacy notice of the respective External Platform provider. Data Categories: Purchase Data (Information collected when you purchase a GOOSSENS product) Data Collected: If you purchase a GOOSSENS product, we will collect Data through the purchase form to process the purchase order, such as the date of transaction, customer ID, transaction ID, total quantity, shipping amount, total amount local currency, total amount global currency, product ID, quantity, price, discount, taxes, net sales amount, net sales amount global currency, number of purchased products per type, and keep your purchase history. Data Categories: Chat & After-Sales Customer Services Data Collected: If you purchase a GOOSSENS product and/or seek after sale support, we will collect the following Data: Customer ID, boutique location, creation date, last update, ticket ID, status, assignee ID, contact channel, reason, order no., number of previous requests, creation date, closed date, , case ID, priority, case type, contact name, quantity, after-sales price, subject, description, proof of purchase (yes/no), date of purchase, , boutique of purchase, product ID, communicated end, estimated end, final action taken, return date. Data Categories: Marketing Data (Information collected when you subscribe to the GOOSSENS newsletter or other marketing communication) Data Collected: If you subscribe to our newsletter or other marketing communication in order to receive information on GOOSSENS collections, products, campaigns, shows and other events, we will collect Marketing Data through the subscription form, such as consent to receive communications, event related data. Data Categories: Interest Data Data Collected: Languages spoken, favorite GOOSSENS products, interests, reactions to marketing campaigns. Additional data may be collected for VIP clients (e.g. hobbies, food and beverage preference, boutique experience preference, etc., social influence (friend with other GOOSSENS clients, VIP client of other brands. Data Categories: Request Data (Information collected when you otherwise interact with us) Data Collected: Type of relationship with GOOSSENS (e.g., customer, employee or other), last name, first name, type of request (e.g., personal data rectification or deletion request), further request details necessary to process your request (e.g. identification details), and the content of your request provided to us. Data Categories: Third-Party Data Data Collected: From time to time we may collect Data about you from third party partners or instruct such third party partners to provide their own Data about you to external platforms in order to (i) enrich our data sets so that we can provide you with tailored information about our products, services and events on external platforms or via such third parties, as well as (ii) to perform GOOSSENS brand monitoring. When you have given a third party permission to share with GOOSSENS the information they hold about you either or directly or indirectly. For example, where you have been targeted with advertising content relating to GOOSSENS as a result of targeting criteria we have agreed with a third party publisher or social media provider. Data Categories: Anti-Counterfeit and Anti-Infringement Data (Information on parties to fight counterfeiting and infringements of GOOSSENS's intellectual property rights) Data Collected: In order to fight against counterfeit and infringement, GOOSSENS has set up processes to collect and store information on companies or individuals who commit or are likely to commit acts that violate our intellectual property rights. We collect and store the following Anti-Counterfeit and Anti-Infringement Data: identification information, postal address, email addresses, domain names, telephone numbers and other information related to counterfeit and infringing activities, together with any documents and information relating to court proceedings. This Anti-Counterfeit and Anti-Infringement Data may be collected by GOOSSENS or one of its agents on its behalf, from open sources, or provided to GOOSSENS by external parties, including government authorities. GOOSSENS may share this Anti-Counterfeit and Anti-Infringement Data with third parties, including government authorities and its agents and advisors, for the purpose of investigating counterfeiting and infringing activity and taking action to prevent the infringement of GOOSSENS’s intellectual property rights. Important General Notice: When we collect personal data through forms, we will indicate the mandatory fields via asterisks. If you fail to provide the data marked with an asterisk, GOOSSENS will not be able to process your Data according to this policy and this could prevent you from accessing our products and/or services. While submitting any Data, including media content (photographs, videos etc.), please ensure it is accurate and do not transmit any sensitive data such as health information, political opinions, religious or philosophical beliefs, information on your sex life or sexual orientation, racial or ethnic origin, nor any content which is not expressly requested through a questionnaire or any other collection method (such as commercial information, advertising, personal creations, ideas, or concepts), unless this is required in exceptional cases (e.g. to report allergies). Our Platforms does not specifically focus on minors (i.e individuals under the age of 18). Nevertheless, if we were to inadvertently collect such information, the minor's legal representative can exercise the minor’s rights on his/her behalf and on his/her name at any time.
We may process, electronically or manually, your Data for the following purposes. Each processing of your Data is legally based either on your consent, the necessity to carry out a contract with you, a legal operation and/or our overriding legitimate interest, depending on the purpose of the processing.
Processing Purposes: Platforms-related Purposes Enable you to browse through our Platforms and to use your personal online account
Categories of Data potentially involved:
Legal basis:
Processing Purposes: Request-related Purposes Enable you to obtain information on our products and services from our Customer, Care Center, in our “Contact us” section)
Categories of Data potentially involved:
Legal basis: :
Processing Purposes: Purchase-related Purposes Enable you to purchase GOOSSENS products through our Platforms, in our GOOSSENS Points of sales and other points of sale. Enable us to manage your purchases, payments (including obtaining an electronic invoice) and deliveries
Categories of Data potentially involved:
Legal basis:
Processing Purposes: Service-related Purposes (including after-sales) Enable you to benefit from our warranties and after-sales, access GOOSSENS services in our GOOSSENS Points of sales and other points of sale or on our Platforms – for instance, to book an appointment with a sales advisor, to create a GOOSSENS product wish list, or to be able to identify you in-store. Enable us to manage the services GOOSSENS will provide post purchase and provide services for events.
Categories of Data potentially involved:
Legal basis:
Processing Purposes: Regulatory-related Purposes Comply with our legal obligations, including the fight against money laundering, corruption, sanctions screening, credit card fraud, the fight against counterfeit, security obligations, and processing your data subject rights requests
Categories of Data potentially involved:
Legal basis:
Processing Purposes: Product Improvement-related Purposes Collect your opinion on our GOOSSENS products and services, in particular via surveys and questionnaires, to improve our products and services
Categories of Data potentially involved:
Legal basis:
Processing Purposes: Studies-related Purposes Establish statistics, financial and commercial studies, perform analytics in order to provide you with personalised services
Categories of Data potentially involved:
Legal basis:
Processing Purposes: Marketing-related Purposes Keep you informed about our latest collections, products, campaigns, shows, and other events by sending you our GOOSSENS communications (by electronic mail, by post or via your phone: calls, chat, SMS and MMS, and by third-party media platforms)
Categories of Data potentially involved:
Legal basis:
Processing Purposes: Preference-related Purposes Improve our understanding of your interests and preferences so that we can provide you with customized offers and services based your preferences that would correspond better to your needs and wishes
Categories of Data potentially involved:
Legal basis:
Processing Purposes: Business Contract management
Categories of Data potentially involved:
Legal basis:
Processing Purposes: Application-related Purposes Process your application, including checking open positions via internal and external experts in the case of job applicants as well as maintain an applicant pool in order to be able to match future positions with potential candidates
Categories of Data potentially involved: Applicant Data
Legal basis:
Within the GOOSSENS Organization, To the extent permitted by law and taking into account the protection of your rights and freedom in respect of the processing of your Data, and the consent you have given (if any), your Data will only be accessible by a limited and defined number of recipients within the global network of GOOSSENS companies (the “GOOSSENS Organization”). Such Data access will strictly take place on a “need to know” basis in order for the recipients to fulfill the Processing Purposes in their capacity as data controllers (except for CCTV Purposes which are handled locally). Your Data may notably be communicated to Goossens France in France for centralization purposes, and to other GOOSSENS companies of the GOOSSENS Organization for the clients to be able to be recognized within each GOOSSENS boutique.
We may transfer your Data to another legal entity for the purposes of a collaboration, joint venture, corporate reorganization, change of legal form or other similar event, and/or to provide you with the best possible service. In case of a merger or sale, your Data will be permanently transferred to the successor company.
If you are an existing or prospective client of GOOSSENS or otherwise interact with GOOSSENS via the Platforms (except by way of a job application), only the GOOSSENS personnel within the GOOSSENS Organization that are working within the teams that need to have your information (for example, Customer Relationship Management, Commercial Management, Legal, Compliance, IT, Client Customer Care and Digital Team) will access your Data.
Service providers (within and outside GOOSSENS): Your Data will generally not be disclosed to recipients outside the GOOSSENS Organization In some cases, however, GOOSSENS makes use of external service providers acting on behalf of GOOSSENS on the basis of contractual arrangements which will include strict data protection obligations. We will in particular provide your Data to service providers or suppliers (this may include other GOOSSENS companies) as part of our normal business operations for example to carry out certain IT-related tasks, conducting our business, servicing you or protecting the security and integrity of our business. This include but anre not limited to IT maintenance, security and support service provider, hosting provider, payment provider, marketing and advertising partners, data analytics companies, event providers, digital service tools providers, mailing or emailing services or customer care center.
Third Parties outside GOOSSENS Organization. We may, in limited cases, transfer your Data to governmental agencies and regulators (e.g. tax authorities), courts, and government authorities, all in accordance with applicable law and to external advisors (e.g., lawyers, accountants, auditors etc.), all acting as controllers. In this context, GOOSSENS may also have to transfer your Data to third parties when it receives a request by an authority empowered by law to do so, pursuant to applicable laws and regulations. Anti-Counterfeit and Anti-Infringement Data and Diversion Data may be shared with third parties, including government authorities and companies legally authorized to use the GOOSSENS trademarks for the purpose of investigating infringing activity and taking action to prevent the infringement of GOOSSENS's intellectual property rights.
Other Digital Partners. There may be digital partners which may process your Data for their own purposes, to the extent permitted by this policy. The processing by these entities is governed by their own privacy policies. For instance, to share social media content, our Platforms may use share buttons. Our Platforms may include third-party links, icons or applications that allow you to share content with others, or to publish your visit or opinion of Platform content with others such as “Share” and “Like” buttons on social networks such as Facebook, Twitter, Instagram, Pinterest, etc. The provider of such application buttons may identify you via this button, if you use the button, and even if you have not used this button but are signed in to the social network when you visit the Platform (open session during your browsing). Share buttons will allow you to connect the contents consulted to your user account. The processing by these entities is governed by their own privacy policies. When Facebook is the digital partner (for example when using App Event by Facebook, WhatsApp, Instagram) Facebook Ireland is a joint controller of the processing and the information about the processing can be found in Facebook Ireland's Data Policy at https://www.facebook.com/about/privacy. GOOSSENS and Facebook Ireland have entered into a joint controller agreement to determine the respective responsibilities for compliance with the obligations under the GDPR with regard to the joint processing.
Data recipients as set out in Section 4 above may involve a transfer of your Data to territories that do not provide the same level of data protection. Applicable legal and regulatory requirements are taken into consideration before any cross border transfer of your Data.
Data transfers within GOOSSENS Organization will ultimately be covered by Goossens's Intragroup Data Transfer Agreement.
Any Data transfers outside your jurisdiction that do not provide an adequate level of data protection will be secured through appropriate contractual guarantees which will also be in compliance with applicable laws and regulations, such as EU Standard Contractual Clauses.
You may receive relevant portions of the aforementioned documents upon request as required by applicable law.
Categories or Personal Data / Processing Purpose: Prospect Data for marketing purposes
Retention Periods: 3 years from last contact with prospect.
Categories or Personal Data / Processing Purpose: Customer Data for the purpose of managing the client relationship
Retention Periods: 5 years after the end of the commercial relationship.
Categories or Personal Data / Processing Purpose: Customer Personal Data for marketing purposes
Retention Periods: 5 years after the end of the commercial relationship.
Categories or Personal Data / Processing Purpose: Representatives of business contractors or suppliers
Retention Periods: For the duration of the contract and then retained in an archived database with limited access for 5 years following the termination of the contract.
You may have the following rights to the extent and as provided by the law applicable to you which you can exercise through the contact details provided in Section 9 below:
A right of access and information: you have the right to be informed in a concise, transparent, intelligible and easily accessible form of the Data we hold and the way in which your Data is processed. You also have the right to obtain (i) confirmation as to whether or not Data concerning you are being processed, and, where that is the case (ii) to access such Data and obtain a copy thereof.
A right to rectification: you have the right to obtain the rectification of your Data. You also have the right to have incomplete Data completed.
A right to erasure: in some cases, you have the right to obtain the erasure of your Data. However, this is not an absolute right and GOOSSENS may have legal or legitimate grounds for keeping such Data.
In addition, the further rights will apply in accordance with GDPR:
A right to restriction of processing: in some cases, you have the right to obtain restriction of the processing of your Data.
A right to data portability: you have the right to receive your Data which you have provided to GOOSSENS, in a structured, commonly used and machine-readable format, and you have the right to transmit such Data to another controller without hindrance from GOOSSENS. This right only applies when the processing of your Data is based on your consent or on a contract and such processing is carried out by automated means.
A right to object to processing: you have the right to object to processing of your Data when such processing is based on the legitimate interest of GOOSSENS. GOOSSENS may, however, invoke compelling legitimate grounds for continued processing. You also have the right to object at any time to the processing of your Data for marketing purposes. To unsubscribe from our marketing communications you may also use the above channels or simply by clicking on the “unsubscribe” link at the bottom of each communication. You also have the right to register with Bloctel, the French opt-out list for marketing phone calls.
A right to define guidelines for the storage, erasure and communication e of your Data after your death.
If you have consented to any personal data processing activities, you can withdraw this consent at any time for future processing. Such withdrawal will not affect the lawfulness of the processing prior to consent being withdrawn.
You also have the right to lodge a complaint with a competent supervisory authority.
Cookies are pieces of information that any website or other Platforms may transfer to your browser that are then stored in your computer system. For example, the deposit of cookies enhances your online experience by allowing us to save your preferences.
When you use the Platforms, we, or third parties working with GOOSSENS, send one or more cookies – small text files containing a string of alphanumeric characters – to your device. We use both session cookies and persistent cookies. A session cookie disappears after you close your browser. Upon your consent, a persistent cookie remains after you close your browser and may be used by your browser on subsequent visits of our Platforms. Please note that if you choose not to accept certain cookies, you may not be able to utilize the features of the services provided via the Platforms to their fullest potential. We use third party cookies in connection with the services provided via the Platforms as well. For instance, we use Google Analytics to collect and process certain analytics data. We do not process or respond to web browsers' "do not track" signals or other similar transmissions that indicate a request to disable online tracking of users who visit our Platforms or use the services provided via our Platforms. The Cookies set by third parties other than GOOSSENS may be subject to the Privacy policies of those other companies.
We use cookies and collected information for the following purposes:
Strictly Necessary Cookies (Always Active):These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Platforms. They help us to know which pages are the most and least popular and see how visitors move around the Platforms. All information these cookies collect is aggregated and therefore anonymous.
Functional Cookies: These cookies enable the Platforms to provide enhanced functionality and personalization and services, such as remembering your Data so that you will not have to re-enter it during your next visit to the Platforms or before using the services it provides. They may be set by us or by third party providers whose services we have added to our pages.
Targeting Cookies: These cookies may be set through our Platforms by us or our advertising partners. They may be used by us or those companies to build a profile of your interests and show you adverts tailored to you, including on other third party sites .
We may also collect your shortened IP address on a non-readable basis, which does not allow us to directly identify you. We will also collect automatically other information concerning your device such as model, language software version etc.
Cookies remained installed for a period of 12 months upon your consent.
You can use this link for additional information about the cookies used by GOOSSENS as well as specific consent settings if you do not wish CHANEL to use all or part of the above-mentioned third party cookies.
Please be aware that restricting cookies may impact your user experience and may prevent you from using parts of our Platforms or services.